Starting with our game at home to Birmingham City on Saturday 22nd March, the Club will introduce Royals QuickPay in a trial in Upper West blocks GU8 to GU12.

Royals QuickPay is a new cashless payment system for the concourse refreshment kiosks. Use your Season Ticket or Member Card to store up to £50 of cash to pay for food or drinks at our concourse kiosks. QuickPay is simple to use and saves time.

As a special discount for the trial period, we are offering a 10% discount on all refreshments in GU8 to GU12.

The key points to be aware of are:
- Once the trial has started, kiosks in GU8 to GU12 will not accept cash at the tills.
- You must load money onto your Member Card / Season Ticket, then use that card to pay at the tills.
- The best way to load money is in advance at https://www.fortress-rfc.co.uk.
- You can use cash to top up on a matchday, using either our QuickPay team in the concourse or with our dedicated QuickPay top up points.

How do I put cash onto my Reading FC Season Ticket/Member Card?
There are four ways to top up. Make sure you have your Reading FC Season Ticket/Member Card to hand.

Method one - online
Go to https://www.fortress-rfc.co.uk. Minimum top up amount is £1, maximum amount is £50.

Method two - text message
To set up text message top ups, go to https://www.fortress-rfc.co.uk to register your mobile phone and set up a four-digit PIN. You can then top up anytime from your mobile. Text 'QUICK, your 4 digit PIN, the amount in pounds' to 60066. Eg. 'QUICK 1234 10' to top up £10. Texts cost 25p plus standard network rate. Minimum top up amount is £1, maximum amount is £50.

Method three - QuickPay top up point
Use cash on matchdays in the Upper West North at our dedicated top up points. You can then use your card to purchase at the tills. Maximum top up amount is £50.

Method four - QuickPay team
Use cash on the day with the QuickPay team, who will be moving around the Upper West North concourse on matchdays. You can then use your card to purchase at the tills. Top up £10 or £20 in cash.

How do I use QuickPay?
Ensure your Reading FC Season Ticket/Member Card is topped up by one of the methods above. Kiosk tills will not accept cash once the trial has started. Then order your food and drinks at the kiosk in the usual way. To pay, place your Season Ticket/Member Card onto the reader next to the till. The cost will be deducted from your QuickPay balance.

How do I check my QuickPay cash balance?
You can check in three ways:
-Online at https://www.fortress-rfc.co.uk
-At the QuickPay balance checker machines on the Upper West North concourse
-At the time of purchase, on the till display

Other ways to use QuickPay
Kiosk cards are available to purchase from machines on the Upper West North concourse in denominations of £10 and £20. They can be topped up in cash at the QuickPay top up points.

What do I do now?
You need to put cash onto your Reading FC Season Ticket/Member Card before you can purchase at the Birmingham City match on 22nd March. Kiosk tills will not accept cash once the trial has started. Remember you'll save 10% with our special trial offer.

What if my Season Ticket/Member Card is lost or stolen?
If your Reading FC Season Ticket/Member Card is lost or stolen, your cash is protected when you report it to a member of Reading FC staff immediately either in person or by calling 0870 999 1871. Once you have reported the issue, your card will be deactivated both for QuickPay and for stadium entry and any fraudulent purchases made after you have reported the loss will be refunded.

Need more help?
Read our Frequently Asked Questions and Refund Process. You can also email royalsquickpay@readingfc.co.uk or call 0870 999 1871.